Terms of service

Last updated: August 15, 2026

These Terms of Service (the "Terms") govern Your access to and use of the Lemon AI service and the website at lemon-ai.com. Please read them before You create an account or connect an advertising network.

1. Who You are contracting with

The Lemon AI service is provided by Lemon AI LLC, a limited liability company registered in the State of Wyoming, United States, with its registered address at 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, USA ("Lemon AI", "We", "Us" or "Our").

"You" means the company or other legal entity accessing or using the Service. If You accept these Terms on behalf of an organisation, You represent that You have authority to bind that organisation, and "You" refers to that organisation.

The Service is offered for business use. It is not directed at consumers and not directed at anyone under the age of 18.

2. If You have signed a Service Agreement

Many customers use Lemon AI under a separately signed Service Agreement. Where You have one, that agreement governs Your use of the Service, and it prevails over these Terms on any point where the two conflict. These Terms then apply only to matters Your Service Agreement does not address.

Where You do not have a signed Service Agreement, these Terms are the entire agreement between You and Lemon AI for use of the Service.

3. The Service

Lemon AI provides:

• Access to Lemon AI, a platform for analysis and visualisation of the impact of creative elements, including static, video, and text creatives, on advertising metrics such as CTR, CPI, and ROAS.

• Generation of new static and video creatives, and the ability to delete creatives and upload them directly to connected media sources.

• Technical support and related functionality necessary for Your use of the Service during the term.

The specific capabilities, usage allowances, and credits available to You are those of the plan You have purchased, as described at the point of purchase and on Our pricing section.

4. Accounts and connected networks

You are responsible for the security and confidentiality of the credentials used to access the Service, and for all activity that occurs under Your account. Tell Us promptly at hi@lemon-ai.com if You believe Your credentials have been compromised.

To use the Service You may connect advertising network, measurement, or analytics accounts. You represent that You have the right to connect those accounts and to make the associated data available to Us for the purposes of providing the Service, and that doing so does not breach Your agreements with those providers.

Where the Service writes to a connected network, for example uploading or deleting a creative, it does so on Your instruction. You remain responsible for the campaigns You run and the budgets You commit.

5. Acceptable use

You will not:

• Use the Service in any way that violates applicable law, or in any illegal, fraudulent, dishonest, or malicious manner, or for any such purpose or activity.

• Use the Service in any way that damages or may damage Lemon AI, or that impairs the availability or operability of the Service.

• Consume Service resources excessively, in a manner that may materially degrade the quality of the Service provided to other customers.

• Copy, modify, adapt, translate, reconstruct, decompile, disassemble, or otherwise create derivative works from the Service or any part of it, or otherwise attempt to discover its underlying code, structure, implementation, or algorithms. This includes inspecting data structures or similar materials created by the Service.

• Provide access to the Service to any third party, or license, sell, lease, transfer, distribute, host, outsource, disclose, permit time sharing of, or otherwise commercially exploit the Service, except as these Terms expressly permit.

We may apply reasonable technical measures to limit use of Service resources beyond the plan You have purchased.

6. Trials

We may offer a trial. The length of the trial, the credits it includes, and whether payment details are required are stated at signup. Trial credits expire when the trial ends and do not carry over. We may change or withdraw a trial offer at any time.

7. Fees, invoicing, and renewal

Subscription fees are those of the plan You purchase, per app, for the billing period You select. Current prices are published on Our website. Each invoice is payable in full within 14 days of its date, in the currency stated on the invoice. Fees are exclusive of any taxes, duties, or withholdings, which are Your responsibility.

Subscriptions renew automatically for successive periods of the same length unless terminated under Section 14. Not using the Service does not, by itself, terminate Your subscription or Your obligation to pay.

We may change prices and the composition of plans at Our discretion, giving You at least 30 days' notice before the change takes effect. A change does not apply to a period You have already paid for.

Fees already paid are non-refundable except where these Terms or applicable law require a refund.

8. Suspension

We may suspend Your access to the Service where You are in breach of these Terms, including any failure to pay. We will notify You by email when We do. Suspension on these grounds is not a breach by Us of Our obligations.

9. Intellectual property, and Your ownership of generated creatives

Each party remains the sole owner of its own intellectual property. These Terms transfer no intellectual property rights. Lemon AI and all rights in the platform, its software, and its underlying models remain Ours.

You retain all rights in the data, creatives, and other materials You provide to the Service. You grant Us only the limited licence to host, process, and display them as necessary to provide the Service to You.

You are the sole owner and rightsholder, including of the exclusive and all other intellectual property rights, of every creative the Service generates for You ("Creative Materials"), together with all associated goodwill, rights, and interest. We undertake not to dispute Your ownership of the Creative Materials.

10. Your data is never used to train models

Any and all data, materials, content, recordings, files, metadata, derivatives, and other information of any kind that We receive from You or that You make available through the Service will not be used, in whole or in part, directly or indirectly, for the purpose of training, fine-tuning, validating, testing, benchmarking, improving, or developing any artificial intelligence, machine learning, neural network, algorithmic, or similar automated system or model, whether proprietary or third party, now known or later developed. Nor will it be used to create datasets intended for any of those purposes.

You are responsible for the data You upload to the Service and for having the right to upload it. How We handle personal data collected through Our website and the Service is described in Our Privacy Policy and Cookie Policy.

11. Confidentiality

Each party will keep confidential the information it learns from the other in connection with these Terms, and will not disclose it to third parties without the other's prior written consent, except where the law expressly requires disclosure. This includes information about business activities, strategic, marketing, or financial plans, technical and technological solutions, financial position, staffing, settlements, business correspondence, and ongoing projects.

These obligations do not apply to information that is or becomes public other than through the receiving party's breach, that the receiving party obtains lawfully from another source, that it already held, or that the disclosing party permits it in writing to disclose. A party compelled to disclose by a court or competent authority will make reasonable efforts to tell the other party first.

These confidentiality obligations survive for five years after these Terms end.

12. Availability, maintenance, and changes

We will use commercially reasonable efforts to keep the Service available, but We do not warrant that it will be uninterrupted or error free.

We may suspend the Service for scheduled maintenance, and will tell You at least seven calendar days beforehand. Where unforeseen events make maintenance necessary to keep the Service working properly, We may carry it out without prior notice and will notify You when We do.

We may change how the Service works, including its algorithms. Where such a change materially reduces the functionality You have paid for, We will refund the fees for the remainder of the unused paid period on a pro rata basis.

13. Warranties, disclaimers, and liability

Each party warrants that it has the right to enter into and perform these Terms. We warrant that the Service will be provided in compliance with applicable laws, and that the Service does not infringe the intellectual property rights of any third party.

Except as expressly stated in these Terms, the Service is provided as is, and We disclaim all other warranties to the fullest extent the law permits, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We cannot and do not guarantee that You will achieve any economic or financial result You hope to obtain with the help of the Service. Analyses, estimates, and forecasts the Service produces are decision support. The decisions remain Yours.

We are not responsible for:

• Damage arising from use of the Service for purposes other than those intended, from not following Our instructions and recommendations, or from any other unauthorised use.

• Restrictions, interruptions, or failures in the Service caused by circumstances beyond Our control, including acts or outages of connected advertising networks and third-party providers.

Neither party is liable to the other for indirect losses, which include loss of income, profit, expected savings, business activity, or reputation.

To the fullest extent the law permits, Our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort, or otherwise, is limited to the total fees You paid Us in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits either party's liability for fraud, for fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

You will indemnify Us against third-party claims arising from Your use of the Service in breach of these Terms.

14. Term and termination

These Terms take effect when You first access the Service and continue until terminated.

You may terminate for convenience by giving Us at least five days' written notice.

We may terminate for convenience by giving You at least 30 calendar days' notice, and will refund prepaid fees for the unused portion of the then-current subscription period.

Either party may terminate immediately if the other is in material breach.

On termination:

• We will stop providing access to the Service.

• You may request a complete export of Your data in a reasonable format, and We will provide it within five days of the termination date.

• Unless You instruct Us otherwise in writing, We will delete Your data from Our systems, including backups, and will confirm this to You in writing within five days of the termination date.

Termination does not release either party from settlements owed or from responsibility for breaches that occurred beforehand. Sections 9, 10, 11, and 13 survive termination.

15. Force majeure

Neither party is liable for failure or delay in performance caused by extraordinary and unavoidable circumstances arising after these Terms take effect, including war, riots, revolution, hurricanes, earthquakes, floods, fire, other natural disasters, explosions, destruction of equipment or infrastructure, strikes and lockouts, failure of equipment or software caused by unlawful acts of third parties, and acts of state authorities that make performance impossible. The affected party will notify the other within three business days of becoming aware. If the circumstances last more than two months, either party may terminate.

16. Changes to these Terms

We may update these Terms. We will post the updated version on this page and change the "Last updated" date above. Where a change materially affects Your rights, We will give You reasonable notice before it takes effect. Continuing to use the Service after that means You accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles. The state and federal courts located in the State of Wyoming have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, and both parties submit to that jurisdiction.

Where You have a signed Service Agreement with Us, the governing law and dispute resolution terms of that agreement apply instead.

18. General

Notices. Notices must be in writing and sent by registered mail to the address in Section 1, or by email to hi@lemon-ai.com and to the email address on Your account.

Assignment. Neither party may assign or transfer these Terms or any rights under them, except as part of a transfer of the relevant part of that party's business, or to an affiliate or other member of that party's corporate group. The assigning party must ensure the assignee undertakes to perform its obligations.

Severability. If any provision is held unenforceable, the rest remains in force and the provision is treated as modified to the minimum extent needed to make it enforceable.

No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.

Entire agreement. Subject to Section 2, these Terms, together with the Privacy Policy and the Cookie Policy, are the entire agreement between You and Us regarding the Service, and replace any prior understanding on the same subject.

19. Contact

Questions about these Terms:

Lemon AI LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
United States

Email: hi@lemon-ai.com